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There was a recall on a Canon camera I own and the dealer I bought it from never notified me and apparently never sent in the warranty card (filled out at the store). Because the camera was too old by the time I found out, Canon wouldn’t honor their offer of paying shipping both ways and fixing the camera. Tech support referred me to CLP.

I should have done better research beforehand:

1) Canon refurb prices are higher than you pay for the same item, non-gray market, new, with a 1-year warranty. CLP discount in my case put the item about $10 less than just buying it new online.

2) They add in the cost of the old item’s recycling shipping label, shipping to you and whatever other old stock they decide to include as a “premium” before applying a lump discount amount. A 2G SD card too slow to use in the refurb in my case, even after I told the salesperson I didn’t want or need a memory card.

3) The people at the customer support line (phone # mysteriously missing from the emails about my transaction) do not give a rat’s patoot how much money you’ve given Canon over the years (A70, SX10 is, 2 X SX20 is, 2 X Pixma printers, 60D kit, plus recommendations to friends resulting in sales). After seeing the SD card included in the total (then included in my “discount” – yay) I decided to return the CLP item (inner box unopened) I had purchased. They absolutely would not pay for return shipping on the item I purchased, even though part of the deal is a shipping label to send the original, unrepairable item back.

4) A refurb may be a damaged box, etc. or it may be an item that died in warranty and had to be torn down and rebuilt — there’s no way to know and the 90-day warranty, instead of 1 year, reflects their commitment to the product.

Summation: Avoid CLP like the plague. It exists to flog old stock at a hefty profit. They could have made me happy by honoring the original recall, minus the cost of actually doing a repair, by paying shipping both ways. They would not budge and were astonishingly rude.